FAQ / Help

For any kind of support request please us the contact form.

How to return an article?
See our return service section please.

Whats the delivery time?
We use FedEx and Airmail for shipments. For small and light devices our lead time are 4-5 business days. Large devices like TVs or heavy printers are shipped on palett. Those shipments need 7-10 business days in total.

How to get a tracking?
Usually you get a tracking by email within 2-3 business days. (FedEx or DPD).
For Airmails you get no valid tracking ID. Else each customer would need to pay 2.- extra.

Im VAT registered - do i need to pay VAT?
As long as you obtain a european VAT ID you dont need to pay VAT. Just insert your VAT ID at the checkout process. Our store will deduct 19% VAT then.

Do i have to pay any kind of custom charges? VAT etc.?
As long as you are located within the EU or UK (we are VAT registered there) there wont be any extra fees or charges.

What kind of power plug do your devices have?
EU mainland customers get a normal EU power plug. UK customers get articles with a BSI proven 3 prong adaptor. (or we add a complete UK power cord if available)

Are your articles new and unused?
Yes. All articles are new and genuine european stock.

* incl. tax, plus shipping