FAQ / Help

For any kind of support request please us the contact form.


Im VAT registered - do i need to pay VAT?
As long as you obtain a european VAT ID you dont need to pay VAT. Just insert your VAT ID at the checkout process. Our store will deduct 19% VAT then.


Are your articles new and unused?
Yes. All articles are new and genuine european stock.


Whats the delivery time?
We use FedEx and Airmail for shipments. For small and light devices our lead time are 4-5 business days. Large devices like TVs or heavy printers are shipped on palett. Those shipments need 7-10 business days in total.


Do i have to pay any kind of custom charges? VAT etc.?
As long as you are located within the EU or UK (we are VAT registered there) there wont be any extra fees or charges.


* incl. tax, plus shipping