return service

How to return an order and who pays the postage?

For the case we sent you a wrong or damaged / faulty device we cover the costs of return or send a prepaid label.
Else you need to return the order on your own.

UK customers: Please use EVRI for just around 10.-£ to 12.-£ or we can offer a FedEx parcelforce return label for max. 24.99£.
Irish customers: Please use Anpost - or we can offer a FedEx parcelforce return label for max. 24.99€.

General process

  • please use suitable packaging for the goods. (ship the article box with an extra cardboard box around it)
  • ensure that you send everything back - a missing manual or accessories will cause major problems.
  • if the shipping will cost more than 15.-£ / 15.-€ contact us again BEFORE shipment please. (we may could offer cheaper return method via FedEx or Parcelforce)

Please return the product by EVRI ( - they offer a pickup), RoyalMail (light items up to 750g as large letter via International Economy) or via parcelforce ( - always choose REPAIR or RETURN as return reason) to:

Sotel GmbH
(Rückware / Return EORI DE1942212)
J.-A.-Kleinschroth-Str. 10
97318 Kitzingen
- germany -

phone: +49 9321 922951

* incl. tax, plus shipping